Refunds, Returns and Exchanges

Hall Madden does not offer refunds, returns or exchanges. All sales are final. 

Fabric and material is ordered, cut, and then sewn, knitted or constructed to order for each client’s specific measurements to ensure no waste. Garments cannot be exchanged or returned as they will not fit another client. 

Hall Madden showroom directors guide clients through each step of our process to confirm and finalize all your fabrics, design options and garments during appointments. 

As all garments are custom made, once an order’s payment is received and order submitted, we are unable to offer refunds.

Order Changes and Cancellations

Hall Madden cannot change an order’s design, fabric or other details once the garment has been submitted for production. No modifications are possible. Furthermore, we are unable to cancel an order after it has been submitted for production. 

Hall Madden submits orders for production within hours of completing your purchase. During this time, fabric is ordered and cut. We do this to provide the fastest possible production for clients so we do not miss critical wearing dates.

Hall Madden showroom directors guide clients through each step of our process to confirm and finalize all your fabrics, design options and garments during your appointment. 

As all garments are custom made, once an order’s payment is received and order submitted, we are unable to offer refunds.

Delays and Timing

While Hall Madden strives to meet its delivery estimates for garments, delays can happen in our business beyond our control and estimates are simply just that: an estimate, not a guarantee. 

Showroom directors will communicate with clients as soon as we have information and provide alternative solutions when necessary. Types of delays possible include fabric delays, production delays, and shipping delays. 

• Fabric delays: While showroom directors are able to check fabric stock levels for most of our partner mills during your appointment, some mills may not have accurate stock information available to us in real time. When a showroom director learns a fabric may be sold out or restocked at a later date, they will reach out to present alternative options. 

• Production delays: If a quality control error occurs, production may need to be restarted or more fabric ordered to finish an order. The showroom director will reach out when we’re made aware of this issue and provide an updated estimated arrival date. 

• Shipping delays: Due to our shipments coming through multiple international ports, we can encounter delays with customs or high-volume times of the year. Our operations team will work to get shipments moving and update clients as needed. 

Hall Madden is not liable for any missed wearing date if the garment is commissioned less than 8 weeks prior. Please book with plenty of time in advance.

Alterations

Hall Madden provides free alterations during the second fitting to clients on new garments after inspecting the fit of the garment. After the client takes home the garment on the final pickup, the client’s on-file pattern will be updated to reflect these changes for future orders. 

Hall Madden is not responsible for the cost of alterations due to weight fluctuations between the first initial fitting and the second fitting. 

Furthermore, Hall Madden is not responsible for the cost of any future alterations that may be needed due to a client’s change in fit preference or body changes. We will, however, work with a client to perform these alterations for a fee. 

Remakes

Hall Madden understands that sometimes a garment will need to be remade to get the fit correct. Remakes are at the discretion of the showroom director and management. 

We understand the remake process takes more time than anticipated, however, we want to ensure that each client walks away with the garments they ordered. 

Damages

Hall Madden is not responsible for normal wear, tear, or overuse from personal accidents, improper care methods by either the client or dry cleaners, or the wear of fabrics from the lifetime of use. Hall Madden garments are not performance athletic wear! 

If a client has questions about care or repairs, please contact your showroom director and we will guide you through best practices. 

Please view Hall Madden’s garment care resource page here for more information.

Refusal of Service and Missed Appointments

Hall Madden reserves the right to refuse service to any client for any reason.

Hall Madden understands that missed appointments or ‘no shows’ are a natural part of any business. Please let us know if you are going to miss an appointment by calling, texting or emailing your fitter or support. Several missed appointments may result in a refusal of service.

Payment

Payment in full must be made before Hall Madden begins production. We kindly ask that all new clients who spend an hour getting fitted, going through fabrics and design pay at the end of their first fitting appointment. If a potential client is unsure if they want to move forward with a purchase, we ask they book a consultation appointment instead to learn more about our process, pricing and fabrics.

Sizing surcharges

For clients who are a 66EU/56US base Try-On for suits or 19” neck size for shirts or above, there is an additional 30% fee. This is to cover the cost of extra meters of fabric.

Guarantee

The job of Hall Madden showroom directors is to earn your long term business and referrals. We are going to do what it takes to earn your business and make sure you are happy to wear your Hall Madden garments. If something isn’t right, we will fix it. It is as simple as that.